What happens after you sign up for the service:
- You will give us details of your pet and send a picture
- You will give us your current veterinary and telephone number
- You will give us your pet’s “approved handlers” (walkers, pet sitters, or neighbors who are approved by your pet to move your pet)
- You will describe pet care details to include preferred food, feeding times, medicines given, and grooming preferences
- We will set up a call with your Pet Guardian so we completely understand your wishes for your pet
- We will send you the Pet Trust contract and Pet Care Plan for your signature.
- The service starts with the signed contract. If an emergency happens, we have all that we need to take care of your pet.
- You will get a Welcome Kit with a brochure, dog tag with customer number, and a Care Note to Pet Friends.
When an emergency happens, first take care of yourself. Second, have someone call us: 855-KEEP PET.
We will respond and take care of your pet according to our instructions. Hopefully, you will never have an emergency. We are ready if needed.
Updates: We will still keep in contact quarterly to request a review of your pet’s care plan.
What to expect in your Welcome Kit: We will send you a Welcome Letter, Login for our Customer App to update your pet information, a dog tag alert for your pet or your key chain, and an emergency wallet card. The contract will be emailed for your signature.
Still have questions? Please contact us.
