Frequently Asked Questions

- Once you choose a billing option online, it takes about a week of information gathering from you and your current pet’s providers to devise an action plan for your pet. We will call you to get the details of your pet’s current care, phone numbers of current care providers, and your wishes for coverage.
- Then a Power of Attorney and Pet Trust contract will be sent to you by email.
- Upon receipt of that signed contract, we will begin coverage.

A physical or medical emergency that leaves you unable to care for your pet unexpectedly.

- No. This is not considered an owner emergency.
- We offer local dog walking through our sister website: MyPetGuardian.com

No. Please make arrangements directly with your current pet sitter.

- Pet guardians are on alert waiting for an emergency – 24/7
- Once alerted, we coordinate the safe pickup of your pet
- Pictures provided for you.
- Coordinate placement of your pet into your approved boarding facility
- Pictures provided for you.
- Communicate food and medical requirements of your pet
- Coordination of veterinary services as needed
- Coordination of safe pet delivery when you return home

- Pet breed, picture, age, name, veterinarian
- Preferred pet boarding facility or friend/family member
- Comfort needs for the pet
- How to reach you or family member

Yes. If you have a current signed contract with Stella Ventures, this will be part of our services.

None. We will provide you with a Pet Trust to sign during our on-boarding process.

Yes

Our company, Stella Ventures, will pay for the services for your pet and bill you at the end of the month or at the end of the care period, whichever is first.

- We will place your pet with the person you designate on your Pet Trust. All information on care guidance you provided will be given to the newly chosen owner.
- If you purchase the add-on services for a financial Pet Trust, we will administer the financial assets as instructed to cover your pet’s care after you die.

- Choose Pet Guardian Coverage and decide on monthly or annual charge.
- We will setup an on-boarding call to get all the information on your pet and start the service contract setup.